SWAN CANADA · FREQUENTLY ASKED QUESTIONS
How can we help?
From your first wall photo to the finishing touches. Find answers about AI design, measurements, services and shopping.
How do I create an AI wall design with Swan?
Open Create new project and sign in or create an account. Follow five steps: Room, Photo, Layout, Finishes, and Measure. Choose your room and upload a wall photo. Layout, finishes and measurements are optional. Confirm permission to use the photo, then select Generate.
Link to this answerHow do I upload a picture of my wall?
In step 2, Photo, click or tap the photo area labelled “Your wall, your starting point” or use Choose a wall photo. Select a photo from your phone or computer. The full image appears within the frame so you can check it before continuing.
Link to this answerHow should I measure my wall for panels?
Measure the full wall width and height with a tape measure, using the same units for both. Note doors, windows, sockets and other obstacles separately. For an uneven wall, measure in more than one place and share a dimensioned sketch with the team. Enter the width and height in the planner, then confirm the final cut sizes before ordering.
Link to this answerCan AI choose the wall layout for me?
Yes. Step 3, Layout, is optional. Choose a starting idea, write your own direction, or select Skip — let AI choose. AI will suggest a layout based on your room photo. You can return to this step and refine the direction before generating another concept.
Link to this answerHow do I choose colours and finishes for my AI design?
In step 4, Finishes, browse a collection or search by product name or SKU. Choose up to three Swan finishes for one design. Your selections guide the preview. Compare the real product photos and samples before deciding on a finish.
Link to this answerIs a showroom wall design consultation free?
Yes. Swan offers free, walk-in wall design guidance at the Mississauga showroom. A specialist can help you compare materials and colours, understand quantities, and discuss delivery or installation. Meet a Swan specialist.
Link to this answerHow do I request a free installation quote?
Send clear wall photos, the installation address, wall width and height, and the design or products you would like to use. Request your free quotation by WhatsApp at (905) 629-4373, email info@swancanada.ca, or in person at the showroom. Swan supports residential and commercial projects.
Link to this answerHow can I request special cuts for my wall panels?
Use the Special Order form, WhatsApp (905) 629-4373, email info@swancanada.ca, call, or visit our showroom. Include the panel name or SKU, quantity, and a clear sketch showing finished dimensions and units where possible. The team will confirm suitability, measurements, price and timing before work begins.
Link to this answerCan Swan paint my wall panels?
You can request wall panel painting through the showroom or by email to info@swancanada.ca. Include the panel type, quantity, paint colour reference or code, and preferred finish. The team must confirm whether the panel is suitable and agree on the colour, price and timing before proceeding.
Link to this answerWhich areas does Swan local delivery serve?
Local delivery serves the Greater Toronto Area, Hamilton, Niagara Falls, London, Ontario, and Ottawa. Availability, pricing and scheduling depend on your address and order size. Use the province selector on the Delivery page, then contact Swan with your postal code and product list to confirm your options.
Link to this answerHow can I request a Swan business account?
Visit B2B Business Support, complete the short business form and select the business-account request option. You can also email your business name, address, phone number and purchasing needs to info@swancanada.ca. The team will discuss the account arrangements with you.
Link to this answerCan I save both products and gallery photos to a wishlist?
Yes. Use the heart on a product or gallery photo, then select one named wishlist or create a new one. On a product page, the heart is at the top right of the main product image. Open your favourites and wishlists.
Link to this answerWhich image formats and file sizes can I upload?
Upload a JPG, PNG or WebP image up to 12 MB. If your phone saved the photo as HEIC, export or convert a copy to JPG or PNG before uploading. If an image cannot be opened, try another supported photo.
Link to this answerWhat kind of wall photo works best for AI design?
Take a clear, straight-on photo in good light. Include the wall edges and enough of the room to show nearby flooring, furniture and colours. Avoid a blurry image, strong glare or a heavily tilted angle. Use a photo you have permission to upload.
Link to this answerCan I replace or remove my uploaded wall photo?
Yes. Return to the Photo step and choose another image, or select Remove photo. Check that the new wall photo is shown, then save your project. Generate a new concept if you want the design to use the replacement photo.
Link to this answerWhat should I write in the design description?
Describe the style and layout you want, such as a full feature wall, a centred TV accent or a subtle bedroom backdrop. Mention preferred colours, materials, lighting and anything you want to keep. The description is optional; leave it blank if you want AI to suggest a direction.
Link to this answerCan I skip finishes and let AI suggest matching colours?
Yes. Select Skip — let AI choose in the Finishes step. AI can suggest colours and textures that suit the room photo. These automatic suggestions are visual inspiration and may not represent exact Swan products. Choose actual Swan finishes and compare samples before ordering.
Link to this answerWhy is the Generate button unavailable?
Make sure you are signed in, have chosen a room, uploaded a supported wall photo, and confirmed permission to use that photo. If the page shows a usage-limit or maintenance message, follow the guidance shown there. For help with a continuing problem, email design@swancanada.ca.
Link to this answerWill the finished wall look exactly like the AI preview?
The AI image is a design concept. Colours, textures, panel proportions and placement can vary from the real materials and your room. Review the linked product information, compare samples, and confirm measurements and installation details before buying or cutting materials.
Link to this answerHow many AI design attempts can I make each day?
Each signed-in customer can request up to three AI design attempts per day, within the monthly allowance. If you reach the daily limit, check back tomorrow or email design@swancanada.ca for design help. Creating another concept uses another attempt.
Link to this answerWhat is the monthly AI design limit?
Each signed-in customer has an allowance of 10 AI design attempts per month. If you reach it, email design@swancanada.ca or share your wall on WhatsApp at (905) 629-4373 for help from the Swan team.
Link to this answerWhy does the AI tool say it is temporarily under maintenance?
AI generation may be temporarily unavailable when the store-wide allowance has been reached or the service needs attention. Please check again tomorrow, or email design@swancanada.ca and a designer can contact you to help. You can also visit the showroom for design guidance.
Link to this answerCan I open my saved AI projects on another device?
Yes. Select Save project and wait for the saved-to-account confirmation. Then sign in to the same Swan customer account on another phone or computer and open My Projects. Your saved wall photo, project details and designs stay with your account.
Link to this answerCan I change my design and generate another version?
Yes. Adjust your layout description or selected finishes, then generate a new design within your available allowance. Changing a selection does not change an existing preview until you regenerate. The planner keeps the latest five design versions with your project.
Link to this answerHow is my wall photo used for an AI design?
Your saved projects and photos are private to your Swan account. When you request an AI design and confirm photo permission, Swan sends your wall photo, design description and selected product images to the AI service to create the concept. Only upload photos you have permission to use.
Link to this answerCan I use the AI planner for a business space?
Yes. Choose Business in the Room step, then select the type of space and upload its wall photo. You can describe a reception area, office, shop or restaurant and the look you want. For purchasing or bulk-order support, visit B2B Business Support.
Link to this answerCan AI work out the exact wall measurements from a photo?
A single photo does not provide a reliable exact scale. You may skip measurements to generate a visual concept based on the photo’s proportions, but AI proportions are not confirmed dimensions. Use a tape measure and confirm your wall size before ordering materials or requesting cuts.
Link to this answerWhich measurement units can I use in the planner?
You can enter measurements in feet and inches or metres. Check the units before entering both width and height. For example, a wall that is 10 ft wide and 8 ft high has an area of 80 sq ft before allowances.
Link to this answerShould I subtract doors and windows from the wall estimate?
The planner uses the full wall width and height. Note doors, windows, sockets and other openings separately, then ask a specialist to review the layout and quantities. Cuts, panel direction and reusable offcuts can change the amount needed, so subtracting every opening may leave you short.
Link to this answerWhy does the planner include extra material for cuts?
Some material is used in edge cuts, pattern alignment and offcuts. The planner includes an adjustable allowance for cuts. Review that allowance against your actual layout and selected product sizes; a complex wall may need a different allowance from a simple straight wall.
Link to this answerAre the planner quantities and prices a final quote?
No. Quantities and totals are estimates based on your measurements, selected materials and allowance for cuts. Review each product’s size and coverage, confirm the quantities, then add the selected items to your cart. Taxes and shipping are calculated at checkout. Ask Swan to review complex layouts before ordering.
Link to this answerDo I need an appointment, and what should I bring?
No appointment is needed for free walk-in wall design guidance or showroom browsing. Service is subject to team availability. Bring wall photos, width and height measurements, inspiration images, and colours or samples from your existing flooring, cabinets or furniture. Check current showroom hours and directions.
Link to this answerCan a real designer help if I do not want to use AI?
Yes. Visit the showroom for free wall design guidance or email design@swancanada.ca with your wall photos and ideas. The team can help you compare finishes, understand quantities and decide on the next step. You do not need an AI preview to ask for help.
Link to this answerWhat measurements do you need for a cutting request?
Send a clear sketch showing each finished piece’s width and length, the units, quantity, and the product name or SKU. Mark the desired orientation and any proposed openings. Include an order number if you have one. The team will review the request and confirm which cuts can be carried out.
Link to this answerHow do I request a specific paint colour or finish?
Provide a paint colour code or reference, the preferred finish, panel type and quantity. If matching an existing room colour matters, bring a physical reference to the showroom. Screen photos can look different in real light, so the team must confirm the colour with you before painting.
Link to this answerCan I confirm cutting or painting by phone or WhatsApp?
You can start a cutting request by phone or WhatsApp, through the Special Order form, by email or at the showroom. Share exact cutting specifications in writing or review a dimensioned sketch with us before work starts. For painting, email info@swancanada.ca or visit the showroom so the team can confirm precise colours and finishes.
Link to this answerHow much do cutting and painting cost, and how long do they take?
Price and timing are confirmed individually after Swan reviews the panel type, quantity, dimensions or colour, and the work requested. Email your details or visit the showroom for review. Wait for the team’s confirmation before treating a custom-service request as agreed.
Link to this answerCan every panel be cut or painted?
Suitability depends on the product and the requested finish or cut. Share the exact panel name or SKU so the team can confirm what is possible. Do not assume that a finish suitable for one panel material will work on another.
Link to this answerWhat is the difference between local delivery and third-party shipping?
Local delivery is reviewed for Swan’s service areas and your order. Third-party shipping uses outside carriers for destinations across Canada. Product size, weight, access and destination affect the method and price; oversized products or remote addresses may need a separate quote. Compare delivery options.
Standard 9-foot WPC panels are available at their full 108-inch length for showroom pickup and Swan local delivery. For courier shipping, the maximum panel length is 106 ± 0.5 inches.
Link to this answerWhere can I see my shipping or delivery cost?
Shipping or delivery costs are calculated at checkout. Enter your delivery address to see the available options and their prices before you pay.
For an oversized order or a remote address that requires a separate quote, send us your postal code, delivery address, product names or SKUs, and quantities. Mention any stairs, loading restrictions or other access needs.
Link to this answerHow should I prepare my vehicle for showroom pickup?
Check the packaged product dimensions and weight before arriving, especially for long panels or large sheets. Choose suitable transport and a way to secure the load. Call (905) 629-4373 if you need help checking the package size for your order.
Link to this answerWhere does Swan provide professional installation?
Swan currently serves the Greater Toronto Area, including Toronto, Mississauga and Peel Region, as well as the Hamilton region. Share your installation address when requesting a quotation so the team can confirm service for your location.
Link to this answerIs there a minimum size for an installation project?
No minimum project size is required. Swan provides installation for residential and commercial projects, and installation quotations are free. Send your wall photos, address, measurements and preferred design by WhatsApp or email, or bring them to the showroom for a quote.
Link to this answerDo you offer bulk-order or contractor pricing?
Yes. Swan supports contractors, local businesses and distributors with bulk orders and special business pricing. Share the products, quantities and project timing so the team can prepare a quote. Pricing and account arrangements are confirmed individually.
Link to this answerWhat should I include in a business-support enquiry?
Include your business name, address, email, phone number and business needs. Add product names, quantities, project timing or distribution plans where available. Use the form on B2B Business Support or email the same details to info@swancanada.ca.
Link to this answerIs there a dedicated phone number for business customers?
Call (905) 629-4373, extension 2 for business support. The team can discuss bulk orders, project requirements, distributor enquiries and requests to open a business account.
Link to this answerDo I need to sign in to save a favourite?
Yes. If you click a heart while signed out, you will be asked to sign in or create an account. You can then return to the product or gallery photo and choose a wishlist. Signing in keeps your saved items connected to your customer account.
Link to this answerCan I see my wishlists on a different phone or computer?
Yes. Sign in to the same Swan customer account and open Favourites & wishlists. Named lists can contain both products and gallery inspiration. The first saved item supplies the list’s cover photo so you can recognize it easily.
Link to this answerCan I get shopping help by phone, live chat or WhatsApp?
Yes. Visit Customer Service to shop with help by phone, website chat or WhatsApp. Call (905) 629-4373 or message the same number on WhatsApp. Have the product name, photo, SKU or order number ready.
Link to this answerIs website chat answered only by a person?
Website chat includes AI assistance. For help from the Swan team, call the showroom, use WhatsApp, email info@swancanada.ca, or visit in person. If chat is unavailable, these contact options are still available.
Link to this answerWhat is Swan Canada?
Swan Canada is a Mississauga-based wall décor company serving homeowners, interior designers, contractors and commercial projects. The collection includes decorative wall panels, wall coverings, fireplaces, trims and related wall-design solutions.
Link to this answerWhere is the Swan Canada showroom, and what are the opening hours?
The Swan Canada showroom and warehouse is located at 5170 Dixie Rd Unit 3, Mississauga, ON L4W 1E3. We are open Monday–Friday from 8:30 AM to 5:30 PM, and Saturday–Sunday from 10:00 AM to 5:30 PM. Visit the Contact page for directions.
Link to this answerHow can I contact Swan Canada?
Call (905) 629-4373, message the same number on WhatsApp, or email info@swancanada.ca. For wall design help, email design@swancanada.ca. See customer service options.
Link to this answerWho does Swan Canada work with?
We support homeowners, DIY customers, interior designers, architects, contractors, builders, retailers, restaurants, offices and other commercial clients.
Link to this answerCan I see products and finishes in person?
Yes. The Mississauga showroom allows you to compare colours, textures, panel profiles and full-size wall décor solutions before purchasing. Samples are also available for selected products.
Link to this answerWhere can I find room-design inspiration?
Use Shop by Room to explore real room ideas by living room, bedroom, dining room, office, TV wall, bathroom, outdoor space, entrance, retail store and restaurant. Many photos include related products for faster shopping.
Link to this answerCan I request a quote for my project?
Yes. Share your wall measurements, preferred product, colour, quantity and receiving method. The Swan team can prepare a material quote and discuss installation when required.
Link to this answerHow do I know how much material I need?
Measure the wall width and height, note doors, windows and outlets, and check the coverage shown on the product page. Allow for cuts and project waste. For complex layouts, send your measurements to the Swan team for guidance.
Link to this answerCan Swan help me choose the right product?
Yes. Bring photos, measurements, flooring or cabinet colours, and inspiration images to the showroom for free walk-in guidance. The team can help compare products and finishes for your room. Meet a Swan specialist.
Link to this answerCan products be customized?
Swan reviews requests for special panel cuts and wall panel painting. Request the service in person or by email to info@swancanada.ca so the team can confirm exact dimensions or colour, suitability, price and timing. Explore cutting and painting services.
Link to this answerHow can I search for a product by SKU?
Enter the full SKU or part of the SKU in the website search bar. Shop by Room also supports searches using a SKU, photo number, room, product category, colour or keyword when those details are assigned to the photo.
Link to this answerDo you offer retail and project quantities?
Yes. Swan Canada serves individual room projects as well as larger residential and commercial orders. Stock, project pricing and lead time depend on the product and quantity requested.
Link to this answerCan I order product samples?
Yes. Visit the Samples page to choose available sample products and compare the finish in your own space before ordering full-size material.
Link to this answerHow many samples can I choose?
A maximum of four samples per customer may be selected. This helps keep samples available for more customers and projects.
Link to this answerWhat should I check when my samples arrive?
Compare colour, texture, sheen, profile and thickness in daytime and evening lighting. Place samples beside flooring, cabinetry, furniture and paint colours before making the final selection.
Link to this answerCan I share feedback about my samples?
Yes. Swan Canada welcomes your thoughts about the sample quality, colour and finish, and which design you selected. Your feedback helps the team improve the sample and shopping experience.
Link to this answerWhat types of wall products does Swan Canada offer?
Product families include WPC fluted panels, UV marble sheets, acoustic wall panels, PS fluted panels, 3D wall panels, wallpaper, 3D wallpaper, wall art, faux stone, flex stone, outdoor fluted panels, PU leather panels, chipboards, fireplaces and finishing accessories.
Link to this answerWhat is the difference between WPC, PS, acoustic and marble-look panels?
WPC fluted panels create a durable slatted look; PS fluted panels are lightweight decorative profiles; acoustic panels combine slats and felt to help manage echo; and UV marble sheets create a large-format polished stone appearance. The right choice depends on the room, surface, desired look and performance needs.
Link to this answerWhich products work well for a TV feature wall?
Popular combinations include WPC or acoustic slat panels, UV marble sheets, fireplaces, lighting and matching trims. Use TV Wall inspiration to compare complete looks.
Link to this answerCan wall panels be used in a bathroom?
Only use products suitable for the planned moisture level and installation area. Confirm the product description and installation requirements, especially near showers or direct water exposure. The Swan team can help identify appropriate options.
Link to this answerWhich panels can be used outdoors?
Use products specifically identified for exterior use, such as Swan outdoor fluted panels. Interior decorative panels should not be installed outside unless the product instructions clearly approve that application.
Link to this answerHow do acoustic wall panels help a room?
The felt backing and slatted surface help absorb and scatter sound reflections, which can reduce echo and make speech, music and everyday room sound feel more controlled. Results vary with room size, coverage and other furnishings.
Link to this answerWhat size are Swan acoustic panels?
Swan acoustic panels are commonly available in approximately 2 ft × 9 ft. Check the selected product page or contact the showroom to confirm the exact size and current availability.
Link to this answerCan panels be cut to fit my wall?
Many Swan wall panels can be cut for height, width, corners, outlets and custom layouts using tools appropriate for the material. Always follow the product installation guidance and use suitable safety equipment.
Link to this answerDo you sell matching trims and accessories?
Yes. Depending on the product family, matching starter pieces, end pieces, corners, clips, profiles, adhesives and other finishing accessories may be available for a cleaner installation.
Link to this answerAre colours on the website exactly the same in person?
Screen settings and room lighting can change how a colour appears. View a sample or visit the showroom whenever colour matching is important.
Link to this answerCan I install Swan wall panels myself?
Many Swan products are DIY-friendly when the wall is properly prepared and the correct tools, adhesive, clips or fasteners are used. Review the instructions for the exact product before starting.
Link to this answerDoes Swan Canada offer professional installation?
Yes. Swan provides residential and commercial installation in the GTA, including Toronto, Mississauga and Peel Region, as well as the Hamilton region. Quotations are free and there is no minimum project size. Send your wall photos, address, measurements and preferred design by WhatsApp or email, or request a quote in the showroom. Explore installation guidance.
Link to this answerHow should I prepare the wall before installation?
The surface should generally be clean, dry, sound and reasonably level. Remove loose material, repair major damage and identify studs, electrical outlets and other obstacles before installation. Product-specific requirements may vary.
Link to this answerHow do I finish corners, edges and panel joints?
Use the matching corner, starter, end or joint profile recommended for the panel system. Planning trim locations before cutting helps create a cleaner, more professional finish.
Link to this answerWhat should I do around outlets and switches?
Plan panel cuts so outlets and switches remain accessible. Before work near electrical fittings, turn off the relevant circuit and have a qualified electrician handle any electrical changes. Check the instructions for the selected panel and confirm the cutout dimensions before cutting.
Link to this answerWhat adhesive or fastener should I use?
The correct method depends on the panel material, wall surface and application. Follow the product instructions and use a compatible construction adhesive, clips, screws or combination recommended for that system.
Link to this answerDo you offer same-day showroom pickup in Mississauga?
Yes. Pick up your order the same day from Swan Canada at 5170 Dixie Rd, Unit 3, Mississauga, ON L4W 1E3. Check the Contact page for current showroom hours, and check package dimensions before arranging transport. View delivery and pickup options.
Link to this answerDoes Swan Canada deliver across Canada?
Swan Canada can arrange local delivery and shipping for eligible products across Canada. Availability, carrier method and cost depend on product dimensions, destination and order size.
Link to this answerHow long will delivery take?
Timing depends on stock status, product size, destination, order preparation and carrier availability. The team will confirm the expected timing for your specific order rather than relying on a single estimate for every product.
Link to this answerWhat should I check when receiving an order?
Inspect packages and products promptly. Note visible damage with the driver when possible, take clear photos and contact Swan Canada quickly with the order number and affected item details.
Link to this answerCan someone else pick up my order?
Contact Swan Canada before pickup with the authorized person’s name and order details. The person collecting may be asked for identification or order confirmation.
Link to this answerWhat is the Swan Canada return policy?
Eligible returns can be requested within 14 days, while eligible exchanges can be requested within 30 days. Keep your invoice and contact the Swan team so we can confirm eligibility and guide you through the easiest next step. See the complete Returns, Exchanges & Warranty Policy.
Link to this answerWhich products are final sale?
The current policy identifies UV Marble Sheets, Chipboards, Flex Stones, Embossed Sheets, LED Strip Lights and LED Covers as final sale and non-refundable/non-exchangeable. Review the policy page for the complete terms.
Link to this answerHow are eligible refunds processed?
After an eligible returned product is received and reviewed, the refund is issued to the original payment method, less shipping costs, within the timing stated in the Swan Canada policy.
Link to this answerWhat warranty is offered on PVC 3D wall panels?
Swan Canada provides a limited lifetime warranty to the original purchaser of Swan PVC 3D Wall Panels for manufacturing defects in material and workmanship under approved normal use. Conditions and exclusions apply; see the policy page.
Link to this answerWhat should I do if I believe a product is defective?
Stop installation or use when practical, keep the product and packaging, take clear photos, and email info@swancanada.ca with the order number and issue details. Warranty requests may require inspection or return of the product.
Link to this answerCan in-store purchases be returned by mail?
Items purchased in store should be brought back to the Swan Canada showroom with the original receipt. Our team will verify the purchase and help with the eligible return or exchange.
Link to this answerCan I order individual panels instead of a full box?
Yes. Use Special Order to request individual panels or the exact quantity you need. Choose the product and enter the number of individual pieces, not the number of boxes. Our team will confirm availability, pricing and timing before the order is agreed.
Link to this answerCan I request panels cut to fit my wall?
You can request custom lengths or widths through Special Order. Select your product, choose “To fit my wall” and enter the finished dimensions and units if you know them. Add a cutting list for pieces of different sizes. Our team will confirm which cuts are suitable and agree on the measurements and price before cutting.
Link to this answerCan you cut panels so they fit inside my car?
Yes, you can request shorter pieces for easier transport. Choose “To fit my vehicle” on the Special Order form and share the usable loading space and the size of the opening. Tell us if the pieces must also fit a particular wall layout. The team will review the product and confirm suitable cuts; a vehicle fit cannot be guaranteed from the car model alone.
Link to this answerHow do I request a Special Order?
Choose a product on the Special Order page, enter your quantity and any cutting details, and send the form to our team at info@swancanada.ca. You can also WhatsApp (905) 629-4373, call the showroom, or visit us in Mississauga.
Link to this answerHow do I choose the product for my Special Order?
Search by product name, colour or product code, then choose a matching product. If the product has multiple options, select the colour or size you want. You can also paste a Swan product link or type the product name and explain the option in your notes. Enter how many individual pieces or panels you need.
Link to this answerDoes sending a Special Order request place an order or take payment?
No. The form sends a request for a quote. Swan will confirm individual-piece availability, suitable cuts, pricing and timing with you before you commit. Product-page prices for full boxes do not automatically represent the price of an individual panel or a custom cut.
Link to this answerCan I request a Special Order before I know the exact measurements?
Yes. Measurements are optional when you first ask for help. Describe the wall or transport problem in your notes, and share photos or a sketch by WhatsApp, email or at the showroom. Final dimensions, units and the quantity of each cut piece must be confirmed with our team before any cutting begins.
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