Frequently asked questions

Swan Canada is a Mississauga-based wall décor company serving homeowners, interior designers, contractors and commercial projects. The collection includes decorative wall panels, wall coverings, fireplaces, trims and related wall-design solutions.

The Swan Canada showroom and warehouse is located at 5170 Dixie Rd Unit 3, Mississauga, ON L4W 1E3. Visit the Contact page for current hours and directions.

Call (905) 629-4373, email info@swancanada.ca, or send a request through the Contact page.

We support homeowners, DIY customers, interior designers, architects, contractors, builders, retailers, restaurants, offices and other commercial clients.

Yes. The Mississauga showroom allows you to compare colours, textures, panel profiles and full-size wall décor solutions before purchasing. Samples are also available for selected products.

Use Shop by Room to explore real room ideas by living room, bedroom, dining room, office, TV wall, bathroom, outdoor space, entrance, retail store and restaurant. Many photos include related products for faster shopping.

Yes. Share your wall measurements, preferred product, colour, quantity and receiving method. The Swan team can prepare a material quote and discuss installation when required.

Measure the wall width and height, note doors, windows and outlets, and check the coverage shown on the product page. Allow for cuts and project waste. For complex layouts, send your measurements to the Swan team for guidance.

Yes. Bring photos, measurements, flooring or cabinet colours, and any inspiration images. The team can help compare products, finishes and installation approaches for your room.

Many panels can be cut and arranged into custom layouts, and selected products may support custom length, colour or design requests. Custom availability depends on the product and project quantity, so contact the Swan team for review.

Enter the full SKU or part of the SKU in the website search bar. Shop by Room also supports searches using a SKU, photo number, room, product category, colour or keyword when those details are assigned to the photo.

Yes. Swan Canada serves individual room projects as well as larger residential and commercial orders. Stock, project pricing and lead time depend on the product and quantity requested.

Yes. Visit the Samples page to choose available sample products and compare the finish in your own space before ordering full-size material.

A maximum of four samples per customer may be selected. This helps keep samples available for more customers and projects.

Compare colour, texture, sheen, profile and thickness in daytime and evening lighting. Place samples beside flooring, cabinetry, furniture and paint colours before making the final selection.

Yes. Swan Canada welcomes your thoughts about the sample quality, colour and finish, and which design you selected. Your feedback helps the team improve the sample and shopping experience.

Product families include WPC fluted panels, UV marble sheets, acoustic wall panels, PS fluted panels, 3D wall panels, wallpaper, 3D wallpaper, wall art, faux stone, flex stone, outdoor fluted panels, PU leather panels, chipboards, fireplaces and finishing accessories.

WPC fluted panels create a durable slatted look; PS fluted panels are lightweight decorative profiles; acoustic panels combine slats and felt to help manage echo; and UV marble sheets create a large-format polished stone appearance. The right choice depends on the room, surface, desired look and performance needs.

Popular combinations include WPC or acoustic slat panels, UV marble sheets, fireplaces, lighting and matching trims. Use TV Wall inspiration to compare complete looks.

Only use products suitable for the planned moisture level and installation area. Confirm the product description and installation requirements, especially near showers or direct water exposure. The Swan team can help identify appropriate options.

Use products specifically identified for exterior use, such as Swan outdoor fluted panels. Interior decorative panels should not be installed outside unless the product instructions clearly approve that application.

The felt backing and slatted surface help absorb and scatter sound reflections, which can reduce echo and make speech, music and everyday room sound feel more controlled. Results vary with room size, coverage and other furnishings.

Swan acoustic panels are commonly available in approximately 2 ft × 9 ft. Check the selected product page or contact the showroom to confirm the exact size and current availability.

Many Swan wall panels can be cut for height, width, corners, outlets and custom layouts using tools appropriate for the material. Always follow the product installation guidance and use suitable safety equipment.

Yes. Depending on the product family, matching starter pieces, end pieces, corners, clips, profiles, adhesives and other finishing accessories may be available for a cleaner installation.

Screen settings and room lighting can change how a colour appears. View a sample or visit the showroom whenever colour matching is important.

Many Swan products are DIY-friendly when the wall is properly prepared and the correct tools, adhesive, clips or fasteners are used. Review the instructions for the exact product before starting.

Professional installation support is available for eligible projects. Share the product, wall measurements, site location and photos so the team can review the scope and prepare next steps.

The surface should generally be clean, dry, sound and reasonably level. Remove loose material, repair major damage and identify studs, electrical outlets and other obstacles before installation. Product-specific requirements may vary.

Use the matching corner, starter, end or joint profile recommended for the panel system. Planning trim locations before cutting helps create a cleaner, more professional finish.

Turn off power at the breaker, measure carefully and cut the product to leave safe access around the electrical box. Electrical devices should be adjusted by a qualified person when required by local code.

The correct method depends on the panel material, wall surface and application. Follow the product instructions and use a compatible construction adhesive, clips, screws or combination recommended for that system.

Yes. Eligible in-stock orders can be picked up from the Swan Canada showroom and warehouse. Wait for confirmation that the order is ready before arranging transportation.

Swan Canada can arrange local delivery and shipping for eligible products across Canada. Availability, carrier method and cost depend on product dimensions, destination and order size.

Timing depends on stock status, product size, destination, order preparation and carrier availability. The team will confirm the expected timing for your specific order rather than relying on a single estimate for every product.

Inspect packages and products promptly. Note visible damage with the driver when possible, take clear photos and contact Swan Canada quickly with the order number and affected item details.

Contact Swan Canada before pickup with the authorized person’s name and order details. The person collecting may be asked for identification or order confirmation.

Eligible returns can be requested within 14 days, while eligible exchanges can be requested within 30 days. Keep your invoice and contact the Swan team so we can confirm eligibility and guide you through the easiest next step. See the complete Returns, Exchanges & Warranty Policy.

The current policy identifies UV Marble Sheets, Chipboards, Flex Stones, Embossed Sheets, LED Strip Lights and LED Covers as final sale and non-refundable/non-exchangeable. Review the policy page for the complete terms.

After an eligible returned product is received and reviewed, the refund is issued to the original payment method, less shipping costs, within the timing stated in the Swan Canada policy.

Swan Canada provides a limited lifetime warranty to the original purchaser of Swan PVC 3D Wall Panels for manufacturing defects in material and workmanship under approved normal use. Conditions and exclusions apply; see the policy page.

Stop installation or use when practical, keep the product and packaging, take clear photos, and email info@swancanada.ca with the order number and issue details. Warranty requests may require inspection or return of the product.

Items purchased in store should be brought back to the Swan Canada showroom with the original receipt. Our team will verify the purchase and help with the eligible return or exchange.